|
How do I pay for my order?
We won't ask you for any payment until we've made sure that all the goods in your shopping basket have been processed. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using the Credit Card; VISA, MasterCard, American Express, Diners Club, JCB.
Can I cancel my order?
If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of Flowers and perishable items)
Can I make changes to my order?
Amending Your Order - before despatch of goods:Clothing, Homeware, Gift Vouchers and Food Gifts. In addition to your legal rights and obligations should you change your mind, you can cancel or change your clothing, homeware, gift voucher, food gift or wine case by calling us on +977-1-2220723 or emailing customer.care@meromall.com up until the point of its despatch to you or a third party.
- Furniture
Should you need to cancel or amend a furniture order please contact our Furniture Customer Service team by calling us on +977 1 2220723 or by emailing customer.services@meromall.com. If you are amending your order, please be aware that your delivery time and the price you have been quoted may change as a result. Our Customer Service Team will advise you of this when you call.
- Flowers
Should you need to amend your flower order, please do so by 1 p.m (Nepal time) one day before delivery for next day orders; and by 1 p.m two days before delivery for orders with the 48 hour delivery service.
What is your returns policy?
- Clothing and Homeware
In the interest of hygiene we are unable to offer a refund on toiletries, cosmetics, bra accessories, earrings for pierced ears, and any duvet or pillow product once opened, unless the product is faulty. This does not affect your legal rights.
We are unable to offer a refund on digital cameras, printers, digital TV set top boxes, mobile phones, digital radios once the box has been opened, unless the product is faulty. This does not affect your legal rights.
- Gift Items
After you have received your gift, you can return any clothing or home furnishing item to us for an exchange, as long as it is unused and returned in the original packaging within 7- days of receipt of your gift.
- Gift Purchase
If you return a gift wrapped order, we don't refund the gift wrap service charge
- Gift Vouchers
Please note refunds cannot be given on Gift Vouchers.
- Furniture
Once you have taken satisfactory delivery of items or exchanges can only be given in accordance with your legal rights. These terms and conditions do not affect your legal rights. Please contact our Furniture Customer Service team on +977-1-2220723 (Nepal Time) or by email at customer.care @meromall.com who will explain policy. You will be required to keep the item in a resalable condition.
If we collect the item from you we will charge you the cost of collection (up to US$ 100).
For prompt queries please log on to our website and use the LIVE CHAT for meromall customer services from 09:00 a.m. - 09:00 p.m (Nepal Time) or you could simply write to us at customer.care@meromall.com
|
